FAQ
1. Q: About Custom and personalized orders
A: We accept custom orders. Generally, it takes 5-7 more days to customize than the normal product. If the order time before the festival will be relatively extended, the details will be subject to our notice.
2. Q: How to communicate with us effectively?
A: If you have any questions, please feel free to contact us for consultation (such as order preview, customization Suggestions, urgent orders, after-sales problems, how to install and use the product, even product improvement Suggestions, etc.), and we will reply to you within 24 hours.Send us a Message to heyheylife@hotmail, so that we can check our communication records at any time to understand the problem.
3. Q: About items lost or damaged
A:If your package does not arrive within the expected time, please contact us. After we verify that the package has been lost (it can be confirmed within 3 days), we can make free resending or refund for you.
If your package is damaged by the time it is received, please contact us and take a picture of it to let us know exactly what happened to it. At the same time, we can make free resending or refund for you.
We do not accept any damage beyond the warranty period for free replacement or refund.Please refer to the listing description of warranty period（different products are different）
4. Q: Can I buy in bulk?
A: Yes, this is your freedom.
5. Q: How can I get a promo code or discount coupon?
A: Your best bet is to sign up for our email list so we can send you info about special offers and new products!
6. Q: Can I get free shipping?
A: Read more information on our shipping page
A: We accept custom orders. Generally, it takes 5-7 more days to customize than the normal product. If the order time before the festival will be relatively extended, the details will be subject to our notice.
2. Q: How to communicate with us effectively?
A: If you have any questions, please feel free to contact us for consultation (such as order preview, customization Suggestions, urgent orders, after-sales problems, how to install and use the product, even product improvement Suggestions, etc.), and we will reply to you within 24 hours.Send us a Message to heyheylife@hotmail, so that we can check our communication records at any time to understand the problem.
3. Q: About items lost or damaged
A:If your package does not arrive within the expected time, please contact us. After we verify that the package has been lost (it can be confirmed within 3 days), we can make free resending or refund for you.
If your package is damaged by the time it is received, please contact us and take a picture of it to let us know exactly what happened to it. At the same time, we can make free resending or refund for you.
We do not accept any damage beyond the warranty period for free replacement or refund.Please refer to the listing description of warranty period（different products are different）
4. Q: Can I buy in bulk?
A: Yes, this is your freedom.
5. Q: How can I get a promo code or discount coupon?
A: Your best bet is to sign up for our email list so we can send you info about special offers and new products!
6. Q: Can I get free shipping?
A: Read more information on our shipping page